Recent Articles
Eagle Eye User Guide
Overview: Eagle Eye Integration and Speaker Configuration Flow Genesis supports integration with Eagle Eye Networks by securely managing authentication, device discovery, and speaker enablement. This workflow ensures that audio features function ...User Management
User Management Guide Overview This guide covers the complete user management system in NXGEN GCXONE, including creating roles, configuring privileges, setting up customer groups, and inviting users to the platform. Topics covered: Understanding ...User Management
BY NXGEN Role-Based Access Control Administrator Guide GCXONE Security Management Platform February 2026 What’s New: Simpler, Faster, More Flexible We’ve redesigned access control from the ground up based on your feedback. Managing access is now ...Genesis Audio Configuration Documentation
Introduction This document provides a comprehensive overview of the configuration process required to integrate SIP Speakers into the Genesis environment using the Genesis Audio Device Type. It outlines the necessary configuration steps, system ...Unable to open Evalink Talos - Oops something went wrong Error
1. Login to Genesis and you are able to access the applications like dashboard, Video Viewer. 2. Try to access Evalink/Talos ( Alarm Management or Manage Workflows) and you get the following error - Oops something went wrong 3. Check if the Cookies ...
Current Status
✅ Service Update – All Services Operational
All services are currently healthy and functioning as expected. There are no reported issues at this time.
If you have any questions or need further assistance, feel free to reach out @ support@nxgen.io or +41 44 552 56 18 | +41 44 552 56 10
What's New in Genesis
Local mode Browser Issue:
If you are facing issue related to local mode not enabled despite installing the newer version then please check the browser site settings and enable the 'Local network access' toggle. This is due to a security update in the browser that is restricting the local mode.
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Latest local mode version - 2.8.9
PLEASE NOTE: To install the latest local mode version the system must have been logged in as an administrator.
If you are installing this version of local mode with out the Admin access then it will ask for the Admin credentials twice.
Download the latest local mode version using the link shared below,
Installation Steps Video:
Document:
Please wait for a minute (or until the local mode icon closes in the taskbar) and restart the System.
If you have any issues related to the local mode installation please contact support - support@nxgen.io