Incident – External VPN Connectivity Degradation
21-22 March 2026
NXGEN experienced degraded alarm media transmission and intermittent connectivity issues due to instability within the external VPN connectivity service provider platform (OpenVPN) following maintenance activity.
NXGEN platform services remained operational.
The provider has implemented corrective measures and connectivity has since stabilized.
✅ Status: Resolved – All Services operating normally.
