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Current Status

Incident – External VPN Connectivity Degradation
21-22 March 2026

NXGEN experienced degraded alarm media transmission and intermittent connectivity issues due to instability within the external VPN connectivity service provider platform (OpenVPN) following maintenance activity.

NXGEN platform services remained operational.
The provider has implemented corrective measures and connectivity has since stabilized.

Status: Resolved – All Services operating normally.


    What's New in Genesis

    Local mode Browser Issue: 

    If you are facing issue related to local mode not enabled despite installing the newer version then please check the browser site settings and enable the 'Local network access' toggle. This is due to a security update in the browser that is restricting the local mode.



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    Latest local mode version - 2.9.2 


    PLEASE NOTE: To install the latest local mode version the system must have been logged in as an administrator.

    If you are installing this version of local mode with out the Admin access then it will ask for the Admin credentials twice.

    Please wait for a minute (or until the local mode icon closes in the taskbar) and restart the System.

    If you have any issues related to the local mode installation please contact support - support@nxgen.io