Overview We are excited to introduce the Audio On/Off Toggle Feature as part of the latest update. This enhancement improves the audio management capabilities across various streaming modules, including Salvo Page, Video Activity Search Multimonitor ...
Issue: Some partner login users are experiencing difficulties when switching between accounts within the NXGEN platform. After attempting to switch users, the system retains the previous session, preventing a seamless transition. Cause: This issue ...
To integrate HikProConnect into Genesis, follow these steps: 1. Login into Genesis. 2. Navigate to Your Desired Site: Locate and select the specific site where you want to integrate HikProConnect. 3. Click on add: 4. Choose HikProconnect and add the ...
Problem Statement The audio volume is significantly lower when using the Genesis app compared to the Avigilon Test Client. Troubleshooting Approach This document outlines a step-by-step approach to investigate and troubleshoot the audio volume issue ...
Current Status
Status Update: All Services Operational
All services are currently healthy and functioning as expected. There are no reported issues at this time.
If you have any questions or need further assistance, feel free to reach out - support@nxgen.io
What's New in Genesis
Latest local mode version - 2.7.3
PLEASE NOTE: To install the latest local mode version the system must have been logged in as an administrator.
If you are installing this version of local mode with out the Admin access then it will ask for the Admin credentials twice.
Download the latest local mode version using the link shared below,