Unable to open Evalink Talos - Oops something went wrong Error

Unable to open Evalink Talos - Oops something went wrong Error

1. Login to Genesis and you are able to access the applications like dashboard, Video Viewer. 
2. Try to access Evalink/Talos ( Alarm Management or Manage Workflows)  and you get the following error - Oops something went wrong 




3. Check if the Cookies are Turned off



4. If yes - Please ensure that the browser settings allows 3rd party cookies by clicking on the Eye icon on the image above and Turn on Third party Cookies





    • Related Articles

    • Talos - Genesis Bridge Plug-In

      Multi-monitor through Talos-Genesis plugin This document provides instructions for downloading the Talos Genesis Bridge, which is available as a browser extension for both Chrome and Edge. The extension serves as a bridge to link Talos Event ...
    • Unable to Switch Between Users in Partner Login

      Issue: Some partner login users are experiencing difficulties when switching between accounts within the NXGEN platform. After attempting to switch users, the system retains the previous session, preventing a seamless transition. Cause: This issue ...
    • Talos Sync Feature Demo

      Attached to this article a simple demo explaining the new Talos sync feature. We have implemented the first feature, which is site data synchronization. Previously, when a customer added a site in Genesis, only the site name would automatically be ...
    • Release note 1.1.44 - Server unit ID duplicate error pop up, Timezone reselect error message ,Timezone override from health response

      Improvements: 1. Server unit ID duplicate error pop Description: For devices like Adpro, the server unit ID field is auto-generated after successful discovery of the device This server unit ID value should be unique within the tenant/service provider ...
    • Release note 1.1.45- Salvo quad view enhancements(Dynamic quad setting)

      Feature: 1.Quad view setting in additional property: Description: This feature facilitates the user to set the values(display element) for each quadrant in salvo quad at all levels(Service provider,Customer,Site,Device,Sensor) The value set at the ...